Imee Adam

Hi there 👋

I am Imee Adam - Technical Writer, Web Content Developer, Documentation Specialist

About Me

Experienced technical writer and web content developer with 17+ years of successful experience in journalism, technical documentation, and web content development. Recognized consistently for performance excellence and contributions to success in various tech industries including aviation/airline software solutions, semiconductors, payment processing software, and small business enterprise software. Demonstrates firm grasp of modern editing and publishing applications, such as Microsoft Visual Studio Code, Postman API, and WordPress. Specializes in documenting APIs and software.

Technical Writing and Documentation Experience

Senior Product Content Writer - APIs and Integrations

Deltek (March 2022 - present)
(role title was renamed; previously “Senior Technical Writer - APIs and Integrations”)

Develops and maintains documentation for API and Integration products at Deltek. Takes responsibility, with minimal supervision, for all aspects of documentation projects, including planning, researching, scheduling, and creating content. Participates in moderately complex to complex projects. Participates in team decision-making about style, technology, and process issues. Helps less experienced writers with style, organizational, and technical issues.

More specifically:

• Creates, updates, and uploads integration reference documentation and release notes descriptions for several products.
• Updates and uploads API documentation for several products.
• Regularly contributes to the team terminology list project.
• Created and presented the training materials and demo of the SDL Tridion Docs Collective Spaces tool for a small group of subject matter experts (SMEs).
• Created and presented the training materials and demo of the Generative AI (GenAI) release notes plugin for Azure DevOps for several teams.
• Serves as virtual host for Deltek Virtual Live Classes (VLCs).
• Converts documents from Word format to a more modern web format that utilizes markdown, ensuring accuracy and formatting consistency.

Technical Writer - API

AdButler (May 2021 - January 2022)

• Wrote and edited technical documentation, with concentration on API documentation and occasional user guides.

Senior Technical Writer / Web Content Developer

Elavon, Inc. (May 2018 - April 2021)
(Full-time role through RCG Information Technology)

• Wrote and edited technical documentation for Elavon software, including API documents and SDK integration guides.
• Wrote and maintained content in the developer portal for Elavon’s European and North American customers.
• Helped in maintaining documentation framework best practices within Elavon and US Bank.
• Interviewed and helped in hiring prospective technical writer candidates within Elavon and RCG.

Technical Writer / Editor

Microchip Technology, Inc. - Advanced Test Development Corp. (January 2014 - April 2017)

• Wrote and updated data sheets, application notes, user’s guides, errata documents, and other technical documents, following ISO/TS quality standards and Marketing Communications (MarCom) Team guidelines.
• Edited and converted technical documentation of an acquisition from the previous company’s documentation format into Microchip’s standards.
• Created or requested photos, schematics, and other graphics used in both hardware and software documentation, and edited them as necessary.

Associate Technical Writer

Navitaire, LLC - An Accenture Company (September 2010 - May 2013)
(Full-time role through Accenture. Navitaire was acquired by Amadeus after my resignation.)

• Created and updated software release notes (major and patch releases), web and online (Microsoft Compiled HTML) help, and software user guides.
• Assisted in quality assurance (QA) testing, with concentration on testing user help documentation.
• Created documentation and assisted in QA testing for a time entry tool proposed to be used internally in the company.
• Created or requested screenshots and other GUI graphics used in software documentation, and then edited them as necessary.
• Maintained project management/status reports for each product handled, including project status, milestones, time management/tracking, release scope, and tracking of deliverables.
• Created and maintained XML, HTML, and CSS tutorials for the Manila Documentation Team.
• Assisted in software testing, research, and decision-making for three different help authoring software to be used by the Manila Documentation Team.
• Maintained the Manila Product Team wiki/SharePoint site.
• Spearheaded or joined Research and Development (R&D) projects from October 2011 to May 2013:
  • Docs Tool – idea creation, consultant, QA testing
  • Analytics Tool – web design (HTML coding and wireframe/mockups)
  • Promovere (Promo Package) – web design (HTML/JQuery coding and wireframe/mockups)

Personal Blog

Owner

The Aging Millennial (November 2017 - Present)
A personal blog I created, continuing from my previous, now defunct personal blogs Rocker-Girl.net (2002-2006) and ImeeRocks.net (2006-2014)

• Writes blog posts about travel, lifestyle, beauty, skincare, hair, and various other personal experiences.
• Writes product reviews on the blog, as well as on Instagram and other partner brands’ websites.
• Creates video tutorials for YouTube (and formerly also Instagram TV), mainly for hair products and wigs.
• Creates web content for various social media in partnership with brands.
• Manages WordPress - themes, plugins, and occasional backend development.

Web Content Development Experience

Copywriter/Editor

Bold Business (July 2017 - April 2018)
(Full-time role through K8 Applied Innovation)

• Wrote web content for various business, technology, and health/nutrition websites.
• Wrote synopses/blurbs for a client’s email newsletter.
• Edited and fact-checked other writers’ web content.
• Uploaded approved content to the project management tool for publishing.
• Answered inbound calls in lieu of call center dispatchers, performing cold transfers to various departments and personnel as needed, and then logging conversation details in a database.
• Transcribed video to text for the video production team as needed.
• Created and updated Wikipedia entries/pages for clients.
• Updated and organized a client’s database via customer relationship management (CRM) software.

Web Content Writer

TrueLogic Online Solutions (May 2013 - August 2013)

• Wrote web content (blogs, magazine features, news digests, and reviews), brochures, and other required copy in various types of English (depending on the clients’ audience), and uploaded final versions to the project management tool for publishing.
• Edited and rewrote outsourced web content for clarity and to fix grammar issues.
• Participated in group editing/learning sessions at least once a week.

Web Copywriter

Global BPO (Manila) Inc. (June 2008 - July 2009)

• Wrote, edited, and published web content for various websites and blogs via WordPress.
• Promoted client websites and individual published articles through online marketing, specifically link building, social media posts, and search engine optimization (SEO).

Assorted Freelance Work

Social Media Specialist

(December 2014 - Present)

• Creates and promotes content for various social media (Facebook, Twitter, Instagram, Snapchat, TikTok, etc.), including web copy, graphics, photos, videos, and live online coverage for various musicians, organizations, and events.

Notable clients:

• The Art Elephant (February 2014-July 2017)
• Seismos Philippines (December 2014-October 2016)
• Continent Records (October 2015-June 2017)
• Misadventures (May 2016-June 2017)
• Sleeping Boy Collective (May 2017-present)

Technical Writer

(June 2017 - January 2022)

• Created and edited technical documentation and technical web content for various clients and websites.

Notable clients:

• SureSwift Capital (June 2017-November 2017)
• SparkLIT (May 2021-January 2022)

Web Content Specialist

(December 2008 - October 2020)

• Created and edited web content for various client websites.
• “Spun” web content for various websites and blogs.
• Occasionally also responsible for finding and uploading corresponding images.

Notable clients:

• SEO Magic Webs (November 2009-December 2009)
• The Art Elephant (February 2014-July 2017)
• Indigo 21 Ltd. (May 2017-September 2017)
• Lamudi Philippines Inc. (March 2018-March 2019)
• Bagani Lifestyle (November 2018)
• J2 Consulting Inc. (now AUM Agency) [August 2020-October 2020]

Desktop Publisher

Contract (2009 - 2010)

• Created a reunion souvenir book for a client group, including scanning and cleaning old photographs, creating the layout, printing a physical copy, and getting them professionally bound.· Created a reunion souvenir book for a client group, including scanning and cleaning old photographs, creating the layout, printing a physical copy, and getting them professionally bound.

Medical Data Entry

Contract (October 2009)

• Encoded information, checking for any errors in spelling for medical and pharmaceutical data.

Internships

Reporter / Announcer

DZSR Sports Radio 918 KHz (June 2007)
(DZSR is now Radyo Pilipinas Dos)

• Attended various sporting events and interviewed athletes.
• Clipped various news articles from newspapers and various sports websites.
• Wrote articles for radio and TV broadcast, in both English and Filipino (Tagalog).
• Acted as radio announcer for sports news.

Reporter

Philippine News Agency (April 2007 - May 2007)

• Attended press conferences.
• Wrote articles based on press conferences attended or news found on television, internet, and newspapers.

Education

Certificate in Professional Technical Writing

University of Washington - Professional & Continuing Education (November 2022)

• Portfolio Project (Spring Quarter ‘22): How to Create a Basic Writer’s Portfolio Website Using WordPress
• Portfolio Project Alpha - Writer (Summer Quarter ‘22): Simple Guide to Raising Abandoned Kittens (group project with Serenity Lumbard and Skyler Scott)
• Portfolio Project Beta - Production Specialist (Summer Quarter ‘22): How to Tag Fics on AO3
• Portfolio Project Gamma - Editor (Summer Quarter ‘22): How to Create a Brand Board Using Canva
• Portfolio Project (Autumn Quarter ‘22): Autism Police Training Website (group project with Victor Garciamontes, Janet Khokhar, Jen Leary)

Bachelor of Arts in Journalism

University of Santo Tomas, Manila - Faculty of Arts & Letters (March 2008)

• Thesis: Views on Professionalizing Newspaper Journalism In the Philippines: A Historical Approach” (co-authored with Shiela Francisco, Ana Carmela Ledesma, and Denise Limson)

Primary and Secondary Education

Siena College, Quezon City (March 2004)

Specializations and Training

Developing APIs with Google Cloud’s Apigee API Platform

• Coursera - June 1, 2023 - Certificate
• Courses completed:
  • API Design and Fundamentals of Google Cloud’s Apigee API Platform
  • API Security on Google Cloud’s Apigee API Platform
  • API Development on Google Cloud’s Apigee API Platform

Workato - Automation Pro I

• Workato - April 4, 2022 - Certificate

Introduction to Online Journalism

• Reuters - April 2022 - Certificate

Digital Marketing and Advertising

• Udemy - May 4, 2021 - Certificate - 101
• Udemy - May 7, 2021 - Certificate - 201

(Under construction)

Skills

Languages

• English (native/bilingual proficiency)
• Filipino (native/bilingual proficiency)

Tech Skills

• HTML5
• CSS3
• JavaScript
• MySQL
• Git
• Apigee API Management
• SDL Tridion
• PHP
• Confluence
• Azure DevOps/TFS
• Workato
• Postman API
• XML
• Visio
• WordPress
• Swagger API
• Adobe FrameMaker
• Adobe Robohelp
• MadCap Flare
• Drupal
• Markdown
• ClickUp

Soft Skills

(under construction)

Organizations

Sleeping Boy Collective

Philippines-based concert tour

• Member (May 2017 - Present)
• Social media and tickets: https://linktr.ee/sleepingboycollective

Accenture Photography Club

Official photography club within all of Accenture, including its subsidiaries

• Member (2011 - 2013)

Navitaire’s LINK Black Box

Navitaire’s online news and features publication

• Member, Writer, Webmaster (2011 - 2013)
• Website: https://blackboxnav.wordpress.com/

Navitaire’s LINK Wellness/Sports

Navitaire’s group for health and wellness enthusiasts

• Member, Graphic Designer (2011 - 2013)

UST Journalism Society

Official group for all UST Journalism students

• Member (2004 - 2008)

The Journalese

Official print and online publication for and by UST Journalism students

• Writer, Webmaster (2006 - 2007)

The Red Lily

Official print publication for and by Siena College’s elementary and high school students

• Writer, Columnist (2000 - 2004)

Portfolio Samples

(Under construction)

Contact Me

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